Timeshare Cancellation

If you decide to purchase a timeshare in Mexico, we recommend that you consider the following before signing any contract.

Protect Your Investment

• Take the time to understand the monthly expenses of a timeshare, such as maintenance fees that seem to increase every year, ask your salesperson if there is a cap on these fees and make sure it is documented in your contract.
• Talk to other timeshare owners about the property.
• Compare the resort to others, amenities, maintenance fees, and availability.
• Don't let the salesperson pressure you into signing anything hastily.
• Make sure all promises and gifts are included in the contract.
• Don't sign documents in Spanish alone without prior legal advice.

Your Timeshare Contract should include:

• Obligations and benefits of purchasing a timeshare.
• The name and address of the sales representative.
• Details of all costs associated with the deal, maintenance fees, taxes, and any other expenses.
• Any verbal promises made by the seller.

Legal services can help you with:

Timeshare cancellation within the first five days of signing the contract

FIVE DAY TIMESHARE CANCELLATION GRACE PERIOD

If you got carried away by the possibilities of a timeshare in Mexico and now that the excitement has worn off, you may have buyer's remorse.

Fortunately, there is a five business day grace period from the date of signing to cancel a timeshare contract (despite what the seller may tell you). If you are within the cancellation period, Acceza can send you a letter requesting cancellation of the contract and the return of your deposit.

If this fails to elicit a positive response, then we can file a complaint with PROFECO (Mexico's Consumer Protection Agencies that license timeshare operators) to cancel the contract.

Timeshare Cancellation after the grace period

As of January 1, 2021, we are no longer accepting any new mandates for cancellation of Timeshare Contracts beyond the five-day grace period mentioned above.

We suggest you contact PROFECO, the Mexican equivalent of the Government's Consumer Protection Agency and file a cancellation request. Be patient and persistent as almost all contracts are cancelled as timeshare providers rarely respect the law regarding the enforcement of their contracts or use unfair marketing and sales strategies to sell their products.

PLEASE NOTE: TIMESHARE RESALE SCAMS

Timeshare resale scams have become increasingly common in recent years. Unsolicited contacts offering to sell your timeshare are likely scammers. We receive at least a dozen requests per week from victims in the same situation.

Don't send money, don't follow their instructions, and don't trust them - this is fraud.

You don't need any type of tax registration or to obtain a tax number, permit, license, or pay any taxes for the sale of the timeshare. Another common scam is to make people believe that a judgment has been issued in their favor awarding them compensation or an amount of money they may have lost in a timeshare scam. These documents are fake. You do not need to pay taxes or other fees to receive this money if it is genuine.

Unfortunately, Acceza cannot provide you with further information about these fraud attempts, whether the proposal we have made to you is legitimate, or recover the money lost in such fraud. Please do not contact us for this purpose.